Return, Exchange & Refund Policies
Bombay Antiques endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer Return on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or damaged during shipping, we are open to extending Return or Exchange your order.
We offer exchange in case you are not satisfied with your delivered product. But it’s a rare scenario as the same product will be delivered to you which you have ordered. You will often see the product you ordered marked as sold out on the website.
In rare scenario, if any product gets damaged during transit, we take full accountability of the damage, so that you can sit back, relax without any fear of shipping damage and shop!
Eligibility for Return & Exchange
1. Handmade & Hand painted products may have minute inconsistency in terms of color shades, texture, painting, polish, finish, shape, weight, size and also, insignificantly different from each other which make them unique & special. Return will not be applicable in such scenario.
2. Wooden products may develop micro cracks with change of temperature & climate and with time. This is a natural process. Return will not be applicable in such scenario.
3. Antiques & Vintage Collections are not machine made or machine finished or newly manufactured. There may be multiple imperfections, damage, dent, color blemishes etc. We retain the original old look the way, the product was collected and we do not repair or modify any imperfections, to retain the authenticity of the time & source. Return & Exchange will not be applicable in such scenario.
4. Handmade or Handpainted or Handcrafted or Vintage or Antique products will not be exactly similar to each other in terms of color shades, texture, painting, polish, finish, shape, weight, size. The photograph will not be exact representation of the product, you receive, but ofcourse similar. Any dispute, Return & Exchange will not be applicable in such scenario.
5. Any dispute or concern on any product, please get in touch with our Customer Care within 3 Business Days from the delivery. Post this timeline, Return & Exchange will not be applicable.
6. Return & Exchange policy will be applicable on the products returned to us without any damage – in original condition.
7.Return & Exchange policy will be applicable on the returned products which are unused, unwashed, and have all their original packaging and tags intact.
8. In case where customer has provided wrong or incomplete delivery address and our Shipping Partner failed to deliver after 3 attempts OR the recipient refused to accept the delivery, Return & Exchange will not be applicable. Customer will need to pay additional shipping charges to initiate dispatch process again from our end.
9. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping Agency, Return & Exchange will not be applicable.
10. The above eligibility for Return & Exchange is applicable for both domestic and international purchase.
PROCESS TO RETURN OR EXCHANGE
1. Always record the un-boxing video and photographs of the products. Check the products carefully. If incorrect or damaged or genuine quality / manufacturing defects are found, contact Bombay Antiques Customer Care within 48 hours from delivery with un-boxing video and photographs of the concerned product.
Customer Care: info@bombayantiques.com
Phone Number with Whatsapp: +91 93249 33345 (between 1.00 PM to 12.00 AM IST)
Mailing Address: Bombay Antiques
Bombay Antiques, Trapinex House, 2nd Floor, Office 203, Sholapur St, Dana Bandar, Mandvi, Mumbai, Maharashtra 400009
2. Bombay Antiques team will review your concern and revert with a solution within 7 Business Days.
3. Once the product is received by us in original condition, we will initiate fresh shipping within 7 Business Days at our own expense. Please note, in case of unavailability of the same product, Bombay Antiques holds sole right to proceed for full Refund. Refund will be processed to your original method of payment.
It will usually take 15 Business Days to return or exchange or refund from the day of reporting the issue.
Disclaimer: All policies are subject to change without prior notice.